Subprocessor list
Last updated 16 October 2026. Customers under a DPA are notified of additions with a right to object.
| Subprocessor | Purpose | Location |
|---|---|---|
| Neon | Application database | Frankfurt, EU |
| Vercel | Hosting, compute, cookieless analytics, logs | EU (fra1) |
| Anthropic | Default LLM inference | United States |
| OpenAI | Optional LLM inference; voice audio | United States |
| OVHcloud | Embedding inference for semantic retrieval (AI Endpoints, bge-m3); background application compute | France, EU (Gravelines); Frankfurt, EU (compute) |
| Tavily | Web search for the product lookup in the tool register | United States |
| Resend | Transactional email; notification digests | EU (eu-west-1) |
| Cloud-storage connector (opt-in) | US / EU | |
| Customer-configured AI endpoint | Optional per-customer inference | Customer's choice |